Shipping policy
Order Handling Times
- All orders are processed within 1–2 business days (Monday–Friday).
- Orders are dispatched from our Delaware fulfillment location.
Shipping Rates & Transit Times (USA Only)
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Free Standard Shipping: (Orders $0.00–$199.99) Estimated transit time: 5–8 business days
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Standard Shipping: $39.99 (Orders $200.00 and up) Estimated transit time: 5–8 business days
Estimated Delivery Time
Total delivery time = Processing time + Transit time
- USA orders: 6–10 business days (on average) Delivery times are estimates and may vary due to courier delays or peak seasons.
Tracking
Yes, once your order ships, you’ll receive an email with your tracking number and link.
Packaging
All products are securely packaged to prevent damage during transit.
Courier Partners
We ship using trusted US courier services depending on destination and speed.
Order Cancellation
- You may cancel your order within 24 hours of placing it, before dispatch, for a full refund.
- Please email: Support@faucetras.com
Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect:
- Contact us within 30 days of delivery
- Include a photo of the item
- We’ll arrange a replacement or full refund
- If a return is required, we cover the return shipping cost.
Missing Parcels
If tracking shows “delivered” but you can’t find your parcel:
- Check safe places around your property
- Ask neighbors or building management
- Contact the courier directly
- If you still need help, contact us and we’ll assist you.
Contact Information
Phone: +1 302-313-1066
Email: Support@faucetras.com
Business Address: 1041 N Dupont Hwy #1102, Dover, DE 19901, United States
Support Hours: Monday to Friday | 9:00 AM – 5:00 PM EST
We answer phone calls and reply to emails within 12 hours during business days.