Shipping policy

Order Handling Times
- All orders are processed within 1–3 business days (Monday–Friday).
- Items are shipped directly from our warehouses and supplier partners.

Shipping Rates (USA)
- Free Standard Shipping: Orders $0.00–$199.99
- Standard Shipping: $39.99 (Orders $200.00 and up)

Estimated Delivery Time
- Please allow 1–3 weeks for delivery. Delivery times are estimates and may vary due to courier delays or peak seasons.

Tracking
Once your order ships, you'll receive an email with your tracking number and link.

Packaging
All products are securely packaged to prevent damage during transit.

Courier Partners
We ship using trusted courier services depending on destination and speed.

Order Cancellation
- You may cancel within 24 hours of placing your order, before dispatch, for a full refund.
- Email: Support@faucetras.com

Damaged or Incorrect Orders
If your item arrives damaged, defective, or incorrect: contact us within 30 days of delivery with a photo, and we'll arrange a replacement or full refund (we cover return shipping if a return is required).

Missing Parcels
If tracking shows "delivered" but you can't find your parcel: check around your property, ask neighbors/building management, and contact the courier. Still stuck? Contact us and we'll help.

Contact
Phone: +1 302-313-1066 · Email: Support@faucetras.com · Hours: Mon–Fri, 9:00 AM–5:00 PM EST